1.1 Order of articles available in the catalog
Choose the articles from our catalog and write us with an E-mail to email@example.com with the codes of the articles, that you would like to buy, and your shipping address. and entering the code of the desired items and your shipping address. We will calculate all the costs and we will send you an E-mail with the total amount (including shipping costs) that must be paid within 5 days. When your payment has been received, we will send all the articles to you. You will also receive a tracking number for the package, so you can track your shipment and delivery of the goods.
1.2 Order of articles from our catalog that are not available at the moment
If you would like to buy an article, that is not available at the moment, we are happy to help you and to prepare it for you. Since all products are handmade art creations, the preparation of the products may vary depending on the objects you have chosen. Send us an E-mail with the codes of the products that you would like to buy and you will get the exact duration of the preparation and the cost of the purchase (including shipping costs). The preparation of your desired article will start after the payment of the purchase.
1.3 Order/Request of personalized articles
Would you like to receive a particular creation, who is not present in our catalog? No problem: send us your request specifying what kind of creation you would like to receive and we will tell you the full costs and time of your order.
2.1 Shipping methods
You can choose between these 2 shipping methods: Standard and Express delivery.
2.2 Shipping costs
The shipping costs can be found in our shipping costs table.
Shipping costs to Austria
Shipping costs to Europe
* The Shipping days may change, depending on the country.
International shipping costs: Depending on the country, we will calculate the shipping costs as soon as we have received your order / request.
You have the right to return the goods within 14 days from the day of delivery of the articles. The shipping costs of the articles are charged to the customer, we only refund the price of the products, excluding all shipping costs. We will use for the refund the same payment method chosen by you at the time of purchase. When we receive the products, we will refund the purchase costs within 5 days (excluding all shipping costs).